Terms and Conditions
Our stock is subject to availability. If the item is not displayed on our site it means it is no longer available.
Contract and acceptance of order is started when order is accepted by Griffee and an email is sent to customers email address for confirmation and your 14 days return policy is started when goods are delivered to your appointed address.
Your order is considered cancelled if your purchased item is not delivered to you within 10 working days after payment is received. If this should be the case a full cost of your purchased goods will be refunded to you with all shipping cost within 10 business days.
Griffee do not have access to the details of your payment. All orders placed are ordered securely by PayPal, this way you can rest assured that shopping with us is as safe as possible.
Items purchased from Griffee, www.griffeestore.co.uk are delivered to the address registered on the payment card but you may choose to ship at a different address once you have logged into your account.
Our delivery charge is flat rate at £4.99 but if you spend £60 or more you'll receive free shipping within the UK, the shipping total is deducted from the subtotal at the checkout. Your package will be shipped recorded delivery via Royal Mail and your signature is required at delivery. Customers would be notified by email once the package is dispatched.
Griffee offers its customers a 14 day return policy on all purchased items. If for any reason customers are not satisfied with the order, please contact us as soon as possible then the item can be returned following instructions from email within 14 working days for a full refund. The 14 days policy started when customers received the purchased items at their provided address.
All security tags must still be attached to all returned items and must not be worn, washed or altered in any ways and must not show any sign of use. The returned goods must be returned within their original packages and all accessories that came with the order.
Footwear and other accessories must be returned with original boxes which must not be damaged or altered or used as external parcel for shipment. Griffee will not accept returned goods that does not follow the return policy. Such item(s) will be returned to customers at the original shipment address and refund will not occur.
As soon as returned item is received and inspected, full refund will processed for the customer via their initial method of payment within 10 working days.